Updated 1 October 2025

Terms of Engagement

These Terms of Engagement (“Terms”) define the standards of care, compliance, and commercial basis governing all work performed by Nextrend Systems Sdn. Bhd. All services, deliverables, access rights, warranties, and obligations are provided strictly in accordance with the issued invoice.

Purpose & Scope

These Terms apply to all engagements with Nextrend, including audio dashboards, system commissioning, service visits, digital platforms, and concierge support.

The issued invoice constitutes the primary and binding agreement between Nextrend and the client.

The invoice defines the scope of work, deliverables, site location, fees, and service duration.
Any service not expressly stated on the invoice is excluded unless later invoiced in writing.
These Terms apply in conjunction with the invoice, and where there is any inconsistency, the invoice shall prevail.

Malaysian Law & Jurisdiction

These Terms and all invoices are governed by the laws of Malaysia. Any dispute shall be subject to the exclusive jurisdiction of the Malaysian courts. Statutory rights under the Consumer Protection Act 1999 and related legislation remain unaffected.

Use of Dashboards

Access to dashboards, portals, and tuning interfaces is provided only for services invoiced.

Clients must:

Follow installation, tuning, and safety instructions issued by Nextrend engineers.
Refrain from using remote access or monitoring features for unlawful surveillance or recording.
Acknowledge that third-party services (e.g. streaming platforms, voice assistants) are governed by their own terms.
Restrict dashboard access to authorised personnel associated with the invoiced project.

Nextrend may suspend access if usage exceeds or deviates from the invoiced scope.

Intellectual Property

All schematics, DSP configurations, presets, tuning data, commissioning documentation, and interface designs remain the intellectual property of Nextrend.
A non-exclusive, non-transferable licence is granted solely for use at the site and purpose stated on the invoice. Reproduction, reverse engineering, resale, or redistribution is prohibited without prior written consent.

Fees & Payment

All charges are invoiced in Ringgit Malaysia (MYR).
Payment terms are strictly as stated on the invoice (default: 30 days from invoice date).

Storage Fee

In the event that the client does not take delivery on the agreed date, Nextrend reserves the right to charge a storage fee equivalent to 1% of the hardware price per day, accruing daily until the hardware is collected.

Limited Warranty

The hardware is covered by a one (1) year warranty from the date of delivery, unless otherwise specified above.

Limitation of Liability

To the maximum extent permitted under Malaysian law:

Nextrend shall not be liable for indirect, incidental, or consequential losses, including loss of profit, data, or business opportunity.
Nextrend’s total aggregate liability shall not exceed the total amount paid under the relevant invoice, or the fees paid in the twelve (12) months preceding the claim — whichever is lower.

Data & Privacy

Diagnostic or usage data may be collected solely to support the services invoiced. The client is responsible for notifying occupants, guests, or users and obtaining any legally required consents. Personal data handling is governed by our Privacy Statement.

Changes to Terms

These Terms may be updated from time to time. However, the Terms in effect on the invoice date shall apply to that engagement.

Contact Us

For legal correspondence, email sales@nextrendy.com. For project support or general enquiries, use our contact form. Registered office details are available upon written request.